Sandl2@pacbell.net
Objective: To administer and maintain networks, workstations, and data storage.
Skills Summary:
| CompTIA A+, Net+ MS Pro-certified CNA certified | ||
| Telecommunication systems (installation and maintenance) | Windows 2000 Pro/Server | |
| Data and voice transmission | Windows NT 4.0 | |
| Supervisory abilities | LAN/WAN | |
| Strong interpersonal skills | Customer service support | |
| Network design/Infrastructure | TCP/IP | |
| Hardware/Software installation/troubleshooting | MS Word | |
| Active Directory | MS Excel | |
| Cisco routers | PC assembly/repair |
Work History:
| Systems Information Technology (SIT), Santa Rosa, CA | 2004 – present |
| Telecommunications Design, Occidental, CA | 2002 |
Received calls and Email regarding phone problems from various national accounts. Assisted department managers by troubleshooting their phone problems over the phone and determine if equipment needed to be replaced or a technician needed to be dispatched for repairs.
| Advanced TelCom Group, Santa Rosa, CA | 2001 |
Managed 3 inside and 6 outside operations technicians. Inside Operations consisted of maintaining a Lucent 5ESS switch and transport system that provided dial tone to customers. Outside Operations consists of installing and maintaining equipment that utilized the 24 channels of T1’s for the customer’s PBX and data service. Duties included working T1 installations and repair issues with Pac Bell, coordinating capacity issues with ATG Network Engineers, maintaining installation inventory, tracking and categorizing operations for time studies and evaluation reports, and initiating safety training under the OSHA guidelines.
| Pacific Bell, Santa Rosa, CA | 1992- 2000 |
Supervised digital work group (installation and maintenance crew for pair gain/fiber optic equipment) along with supervising a special services crew for Sonoma County. The digital work group was responsible for all provisioning and maintenance of fiber optic systems and fiber muxes. The special services crew was responsible for provisioning and maintenance of 911 installation projects and all design lines to customer premises (i.e. digital data, analog data, HICAP T1’s & T3’s, FEX, and DID lines). Duties included balancing the load and schedule for both crews; reporting and keeping accurate time records; scheduling training to stay abreast of new technology; maintaining inventory and tools; removing roadblocks between departments where we interfaced, while coordinating projects, orders, and escalations.
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Education: |
Specialized Training: |
| Empire College, Santa Rosa, CA | Various Pacific Bell training courses: |
| Specialized Associate Degree-IT-Microsoft Concentration | 911 Workstations and Network Installation |
| Graduate 10/03; 4.0 GPA, President’s Honors | Data and Transport Systems |
| Valley College, Van Nuys, CA | DeVry Technical Institute, Chicago, IL |
| Associates of Arts Degree - Sociology | Communications Electronics |